![]() ![]() I will personally ensure both the sales and service teams understand the importance of regular updates to customers, regardless of the status of the vehicle. It is our policy to keep our customers in the loop at every stage of their journey with us. On the matter of the reported service issue, let me express my regret for the lack of communication you faced. I understand that this information should ideally have been requested by your salesperson prior to finalizing the deal and I again offer my apologies for the oversight. However, to access these rates, customers need to be credit union members, which is the information we rely on our customers to disclose. Regarding the financing options, we collaborate with numerous banks and due to the current high interest rates, credit unions occasionally offer more competitive rates. I assure you that we put significant emphasis on clear communication during our training sessions, and I will personally address this matter with Jose to prevent similar misunderstandings in the future. In particular, I want to acknowledge that Jose should have clarified the conditions of the sale at the outset. I wanted to take a moment to express my sincerest apologies if any of our staff came across as less than professional during your experience with us. Thank you for choosing us for your recent purchase of the F-150. In the high tech information age, an update on your vehicle is impossible because the specific service advisor is unavailable. I’m sure there’s a good reason from the shop’s point of view, but as a customer trying to plan out transportation for the next day or two, it’s pretty frustrating when you can’t get an answer. Apparently the only person that can answer a question about a car in the service dept is the service advisor assigned to your car. Calling to find out was met with what seemed like confusion. It would have been nice if someone would have called to keep me in the loop as to when I could expect it back, but it was silence. They did it as agreed, but they had it for a couple of days beyond what was expected. Well if that’s possible, why not do it in the beginning? Suspicious….įinally they agreed to do a repair as part of the deal. When I tell him that this is going to be put on hold until I talk to my credit union, suddenly he says that he can do it there. After a 30 second search on my credit union’s website, I see that they charge 7%. I’d understand if I had a bad credit rating, but that’s not the case. Then, either they get a significant kick back on interest charges, or the finance guy is incredibly lazy because he comes at me with an over 11% interest rate. Cowardly, and bordering on slimy to not just add that into the price of the vehicle in the first place. It’s there you learn of their reconditioning fee. When I got to the finance guy, my experience changed. In fact, all the sales staff I encountered were great. My salesman, Jose, was top notch and a pleasure to deal with. First off, I’m very happy with the pre-owned 2016 F150 I purchased from them. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |